Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
Open the Control Panel (For Windows)
I cannot save a file downloaded from the Brother support website (For Windows)
How to identify your Operating System (OS).
Install PaperPort™ 12SE onto Windows 10.
Install the built-in drivers (For Windows 8 or later)
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
I do not have or lost the black and white calibration sheet.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
Open the "Scanners and Cameras" and Properties.
Scan a document in Windows 8 or later.
Download a file from the "Downloads" section and save it to Windows 8 computer.
Can I print from or scan to Android™ Smartphone?
Can I print from and scan to iPhone, iPod touch and iPad?
I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
Install the scanner driver (For Mac OS X 10.4 - 10.10)
Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
Clean the scanner. (For Macintosh)
The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
Uninstall the scanner driver (For Windows)
I have a document that is printed on both sides; can the unit scan both sides simultaneously?
Calibrate your scanner. (For Macintosh)
What kind of software can I use with my scanner?
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
Calibrate your scanner. (For Windows)
The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
The scanner is connected but it will not feed paper or do anything else. (For Windows)
My unit has no power.