FAQs & Troubleshooting
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38 Results
Note: “*” indicates that the content is from the Online User’s Guide.
1. 06/27/2024
The scanning speed is slow when scanning from my machine. (Windows)
2. 05/24/2024
What is the default password for my Brother machine?
3. 05/24/2024
What is the default password for my BRAdmin, Remote Setup or Web Based Management?
4. 01/10/2024
Your Brother Machine Cannot Scan over the Network *
5. 01/10/2024
Access Web Based Management *
6. 01/10/2024
Card Jam *
7. 01/10/2024
Replace the Pick Up Roller *
8. 01/10/2024
Replace the Separation Pad *
9. 01/10/2024
Reset the Network Settings to Factory Default *
10. 12/26/2023
I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
11. 12/13/2023
Set up your Brother machine on a wireless network (Windows/macOS)
12. 11/30/2023
Install the Output Tray
13. 11/30/2023
Discover the MAC address of the Brother network card.
14. 11/30/2023
Check your machine's IP Address or Node Name
15. 11/29/2023
My PC does not have a USB port or the USB cable and USB port shape are different.
16. 06/06/2023
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
17. 06/06/2023
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
18. 01/23/2023
Update the Driver or Firmware for your Brother machine
19. 12/13/2022
How to identify your Operating System (OS).
20. 08/22/2022
Configure the Scan to Email Feature (Linux)
21. 06/23/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
22. 04/20/2022
Uninstall the Brother Software and Drivers (Windows)
23. 04/14/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
24. 04/11/2022
Wireless setup is requesting a WPS PIN to complete the setup
25. 03/24/2022
I cannot save a file downloaded from the Brother support website (For Windows)
26. 03/11/2022
Check the firmware version.
27. 11/29/2021
A security warning appears when accessing Web Based Management via HTTPS.
28. 11/29/2021
When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
29. 10/12/2021
I cannot install Brother drivers on Debian 10 or later (Linux)
30. 07/29/2021
I cannot install the scanner driver in Ubuntu 21.04. (Linux)