FAQs & Troubleshooting
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MFC-6890CDW
348 Results
31.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
32.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
33.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
34.
The printer status is Offline or Paused.
35.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
36.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
37.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
38.
Change the printer driver settings (Windows/macOS)
39.
What driver package format is supported by my Linux distribution?
40.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
41.
When I print, the pages are smudged with ink. What should I do?
42.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
43.
I still receive the error message "Paper Jam" after I removed the jammed paper.
44.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
45.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
46.
Pre-Required Procedures (Linux)
47.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
48.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
49.
Print a web page from iPrint&Scan when using an Android™ mobile device.
50.
Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
51.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
52.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
53.
I cannot print using my Brother machine on a wireless network (Windows)
54.
I cannot print using my Brother machine on a wireless network (Mac)
55.
ControlCenter3 displays a blank screen at startup (Windows)
56.
I cannot find some option in the Printing preferences. (For Windows)
57.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
58.
The edge of glossy paper is smudged.
59.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
60.
Is my Brother machine compatible with Windows Vista?