FAQs & Troubleshooting
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31.
My Brother machine sound level is high while scanning documents.
32.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
33.
Paper suitable for scanning
34.
The LCD displays an error code when I use Web icon (Brother Web Connect).
35.
Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
36.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
37.
Document Jam
38.
Install PaperPort™ 12SE onto Windows 10.
39.
Install Presto!® BizCard® onto Windows 10.
40.
Verify the Brother machine connected to the Wireless Network (For Windows)
41.
Verify the Brother machine connected to the Wired Network (For Windows)
42.
Enable the Brother machine's network interface.
43.
Verify the Brother machine connected to the Wireless Network (For Macintosh)
44.
Verify the Brother machine connected to the Wired Network (For Macintosh)
45.
Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
46.
Unable to Scan XX
47.
Discover the MAC address of the Brother network card
48.
I cannot scan from my computer via network. (For Windows)
49.
I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
50.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
51.
Clean the scanner
52.
Reset the network settings to the factory default.
53.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
54.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
55.
Multifeed
56.
Clean the Pick-up Roller
57.
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
58.
I get a TS error when trying to scan on a wireless network.
59.
Load Documents
60.
How to identify your Operating System (OS).