FAQs & Troubleshooting
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VC-500W
38 Results
1. 09/13/2024
What Android™ mobile application can I use?
2. 08/19/2024
What iOS mobile application can I use?
3. 07/23/2024
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
4. 02/19/2024
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
5. 10/18/2023
How do I update the printer's firmware?
6. 10/18/2023
How do I connect the printer to my computer via Wi-Fi®?
7. 10/18/2023
How do I connect the printer to my computer using a USB cable?
8. 10/18/2023
How to identify your Operating System (OS) for Windows or Mac
9. 06/27/2023
I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
10. 04/12/2023
Where can I find my Brother printer's serial number?
11. 02/08/2023
The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
12. 10/13/2022
Where can I download the latest P-touch Editor for Mac?
13. 06/28/2022
How to install Brother software on a computer not connected to the Internet
14. 04/18/2022
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
15. 04/18/2022
How do I uninstall the printer driver?
16. 04/11/2022
The printed text is too large.
17. 03/29/2022
Export a label from Color Label Editor to Color Label Editor 2.
18. 12/10/2021
My printed labels are completely blank. (Windows 10 or later)
19. 12/03/2021
How to change the background color (Color Label Editor 2)
20. 12/03/2021
How do I cut the printed paper?
21. 12/03/2021
How can I connect the printer to my mobile device via Wi-Fi®?
22. 10/26/2021
P-touch Editor crashes when I open it on my Mac.
23. 01/06/2021
I cannot print on a wireless network.
24. 01/06/2021
What do the indicator lights mean?
25. 11/13/2020
Printing is not possible. (P-touch Editor5.3 for Mac)
26. 09/10/2020
Label contents placed at the edge of the label layout are cut off when printed. (P-touch Editor)
27. 06/12/2020
White lines appear on the printed label or the print is blurred.
28. 05/13/2020
How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
29. 04/02/2020
After installing the printer driver using a USB cable, a yellow caution symbol is displayed on the device icon. (for Windows)
30. 03/05/2020
I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)