FAQs & Troubleshooting
Popular |
VC-500W
39 Results
1.
How do I update the printer's firmware?
2.
How do I cut the printed paper?
3.
I cannot print on a wireless network.
4.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
5.
Where can I download the latest P-touch Editor for Mac?
6.
What iOS mobile application can I use?
7.
How do I load/change the roll cassette?
8.
Label contents placed at the edge of the label layout are cut off when printed. (P-touch Editor)
9.
Where can I find my Brother printer's serial number?
10.
What Android™ mobile application can I use?
11.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
12.
I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
13.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
14.
How can I connect the printer to my mobile device via Wi-Fi®?
15.
I cannot install the printer driver or print in Windows 11.
16.
The print quality is poor or the image is too light. (Color Label Editor)
17.
The printed text is too large.
18.
Printing is not possible. (P-touch Editor5.3 for Mac)
19.
The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
20.
Export a label from Color Label Editor to Color Label Editor 2.
21.
After installing the printer driver using a USB cable, a yellow caution symbol is displayed on the device icon. (for Windows)
22.
How to identify your Operating System (OS) for Windows or Mac
23.
My prints do not look as expected when I print from a Mac using AirPrint.
24.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
25.
How do I uninstall the printer driver?
26.
How to install Brother software on a computer not connected to the Internet
27.
How to change the background color (Color Label Editor 2)
28.
P-touch Editor crashes when I open it on my Mac.
29.
My printed labels are completely blank. (Windows 10 or later)
30.
The printer does not start printing. Also, all LEDs on the Swipe-To-Cut panel are blinking.