FAQs & Troubleshooting
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MFC-J985DW(XL)
282 Results
1.
Replace Ink
2.
Paper tray not detected/ Paper tray #2 not detected
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
Paper Jam
5.
Print using only the black ink cartridge when the Color cartridges have run out.
6.
My Brother machine could not be found over the network when I installed drivers on my computer.
7.
Setup a Brother machine on a wireless (Wi-Fi) network.
8.
No Paper Fed
9.
Sleep
10.
Cannot Detect
11.
How to identify your Operating System (OS).
12.
Load paper in the paper tray
13.
Ink Low
14.
Improve poor print quality.
15.
The printer status is Offline or Paused.
16.
Add your Brother machine with AirPrint (macOS)
17.
I cannot print on a wireless (Wi-Fi) network (Windows)
18.
Load envelopes
19.
What is Brother iPrint&Scan?
20.
Can I print from and scan to iPhone, iPod touch and iPad?
21.
(Video) Load A4/Letter paper
22.
One or more of my colors are not printing (blank).
23.
I cannot print using my Brother machine on a wireless network (Mac)
24.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
25.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
26.
"Offline" appears on the Status Monitor.
27.
Enable the Brother machine's network interface.
28.
(Video) Set up your Brother machine
29.
(Video) Install Ink Cartridges
30.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.