FAQs & Troubleshooting
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MFC-J497DW
280 Results
1.
Replace Ink
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
4.
Paper Jam
5.
Check the Print Quality
6.
(Video) Load A4/Letter paper
7.
Print using only the black ink cartridge when the Color cartridges have run out.
8.
Setup a Brother machine on a wireless (Wi-Fi) network.
9.
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
10.
One or more of my colors are not printing (blank).
11.
Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
12.
Check the Print Alignment from Your Brother Machine
13.
Brother iPrint&Scan cannot find my Brother machine (macOS)
14.
What is Brother iPrint&Scan?
15.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
16.
Telephone Line Interference/VoIP.
17.
Ink Low
18.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
19.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
20.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
21.
The printer status is Offline or Paused.
22.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
23.
Cannot Detect
24.
Load envelopes
25.
(Video) Install Ink Cartridges
26.
Change the Print Setting Options When Having Printing Problems
27.
Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
28.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
29.
Document Jam
30.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?