FAQs & Troubleshooting
![]() |
Latest |

MFC-9120CN
328 Results
1. 04/16/2025
I cannot print using my Brother machine on a wired network. (Windows/macOS)
2. 04/16/2025
I cannot print from my computer via USB.
3. 04/16/2025
I can print but cannot scan via network. (For Mac)
4. 12/13/2024
How to identify your Operating System (OS).
5. 10/24/2024
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6. 10/15/2024
I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
7. 06/19/2024
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
8. 06/05/2024
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
9. 01/31/2024
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
10. 11/17/2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
11. 08/10/2023
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
12. 06/27/2023
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
13. 06/08/2023
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
14. 06/01/2023
Delete print jobs from the print queue.
15. 04/10/2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
16. 03/27/2023
"Offline" appears on the Status Monitor.
17. 03/27/2023
Install the built-in drivers (For Windows 8 and Windows 10)
18. 03/27/2023
Change the printer driver settings (Windows/macOS)
19. 03/27/2023
The printer status is Offline or Paused.
20. 03/24/2023
Open the Status Monitor
21. 03/17/2023
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
22. 03/17/2023
I can print but cannot scan via network. (For Windows)
23. 03/17/2023
Open the "Scanners and Cameras" and Properties.
24. 02/14/2023
Scan and save a document in PDF format (Scan to File)
25. 02/14/2023
Configure or change the settings of the ControlCenter 2 or 3 scanning options
26. 02/14/2023
When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
27. 02/14/2023
Scan a document in Windows 8 and Windows 10.
28. 02/14/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
29. 12/19/2022
Can I use non-Brother or third party supplies with the Brother machine?
30. 12/19/2022
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".