1. 10/18/2023

The message "The cassette is incorrect." is displayed.

2. 11/30/2020

I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)

3. 10/30/2020

When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.

4. 10/07/2020

Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?

5. 06/03/2020

When I try to use the database function, an application error occurs.

6. 04/28/2020

The message "Paper cannot be fed. (There may be no more paper.)" is displayed on the print monitor screen.

7. 03/09/2020

The printer does not print or a print error occurs.

8. 10/17/2019

I cannot communicate with the product during installation. (Communication error message is displayed.)

9. 03/12/2019

When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?

10. 01/18/2019

"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?

11. 07/23/2018

The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)

12. 01/07/2015

"Error 1607 : Unable to install InstallShield Scripting Runtime." is displayed during installation. What should I do?

13. 01/06/2015

Error messages do not appear when using the USB connection of my printer.

14. 08/09/2013

I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?

15. 07/01/2011

A data transmission error appears on the computer when trying to print a label.