FAQs & Troubleshooting
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QL-500
198 Results
1.
Where can I download the latest P-touch Editor for Mac?
2.
How to identify your Operating System (OS) for Windows or Mac
3.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
4.
Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
5.
The printer does not print or a print error occurs.
6.
How do I uninstall the printer driver?
7.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
8.
Labels are jammed in the machine or are not ejected correctly after printing.
9.
How do I install/change the label roll?
10.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
11.
I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
12.
Printing is not possible. (USB connection)
13.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
14.
Labels are jammed in the cutter or are not ejected correctly after printing.
15.
How to use the DK Round Paper Label Roll or the 10/11"(23mm) ×10/11"(23mm) Paper Label Roll
16.
How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
17.
How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
18.
Suddenly my print server stopped printing.
19.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
20.
Where can I find my Brother printer's serial number?
21.
What are the cleaning sheets for? When do I use them?
22.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
23.
The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
24.
A data transmission error appears on the computer when trying to print a label.
25.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
26.
How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
27.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
28.
When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
29.
How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
30.
I cannot discover the product with the configuration utility.