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FAQs & Troubleshooting |
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39 Results
1. 06/10/2025
Introducing the Brother Artspira application
2. 01/28/2025
How to connect your machine and transfer data to Artspira
3. 01/28/2025
There is no machine that can be transferred
4. 01/28/2025
I want to use both "Artspira" and "CanvasWorkspace" services on my machine
5. 01/06/2025
How to obtain and input PIN of machine
6. 11/26/2024
[Embroidery machine users] How to retrieve the data transferred from Artspira
7. 11/07/2024
I cannot log in even after entering my CanvasWorkspaceID and password for Artspira
8. 11/07/2024
What should I do if I forgot my CanvasWorkspaceID and password for Artspira?
9. 11/07/2024
How to create an account for CanvasWorkspace
10. 02/06/2024
I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
11. 11/28/2022
How to create an account for Artspira
12. 11/25/2022
How to Continue with CanvasWorkspace
13. 09/26/2022
Data cannot be saved to a USB flash drive
14. 09/26/2022
Data cannot be saved to the machine
15. 09/26/2022
The pattern transferred from the Artspira app does not appear on the screen of the machine
16. 09/26/2022
[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
17. 09/26/2022
After selecting data, "Downloading" is displayed and the screen does not change to the next screen
18. 09/26/2022
Multiple data cannot be transferred to the machine at once
19. 09/26/2022
Data cannot be transferred even though the machine number has been input. (M5622201)
20. 09/26/2022
How to link accounts
21. 09/26/2022
How to change the displayed language
22. 09/26/2022
How to stop "Send usage information to help improve Brother products and services"
23. 09/26/2022
How to unsubscribe from Artspira
24. 09/26/2022
[My Connection function users] The login ID displayed in the machine's settings screen is different from the CanvasWorkspace ID
25. 09/26/2022
[Cutting machine users] The login ID displayed in the machine's settings screen (ID of "Machine Registration screen") is different from the CanvasWorkspace ID
26. 09/26/2022
How to disconnect a machine from Artspira using the machine
27. 09/26/2022
How to disconnect the machine from Artspira using the Artspira app
28. 09/26/2022
How to change the file name
29. 09/26/2022
I can not save the data
30. 09/26/2022
Using Drawing tool, lines are difficult to draw