FAQs & Troubleshooting
![]() |
Popular |

DS-700D
54 Results
1.
Open the "Scanners and Cameras" and Properties.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
How to identify your Operating System (OS).
4.
I do not have or lost the black and white calibration sheet.
5.
Calibrate your scanner. (For Windows)
6.
Can I print from or scan to Android™ Smartphone?
7.
Calibrate your scanner. (For Macintosh)
8.
When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
9.
I cannot open the scanned document (For Windows).
10.
Clean the Plastic Feeding Sheet.
11.
What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
12.
Change the words in a scanned document.
13.
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
14.
Install the scanner driver (For Windows)
15.
Scan a document in Windows 8 and Windows 10.
16.
I cannot save a file downloaded from the Brother support website (For Windows)
17.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
18.
Download a file from the "Downloads" section and save it to Windows 8 computer.
19.
What is DSmobileSCAN II software?
20.
I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
21.
When I calibrate I get a "White-only" calibration message.
22.
When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
23.
The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
24.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
25.
Install the scanner driver (For Mac OS X 10.4 - 10.10)
26.
My unit has no power.
27.
Clean the scanner. (For Macintosh)
28.
Clean the scanner. (For Windows )
29.
Is my scanner compatible with Macintosh?
30.
Insert documents for scanning.