FAQs & Troubleshooting
Popular |
DS-620
62 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
How to identify your Operating System (OS).
3.
Calibrate your scanner.
4.
Change the image settings. (Using DSmobileCapture)
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
6.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
7.
The scan speed is too slow.
8.
Scan a document longer than 35.6 cm (14 inches).
9.
I cannot save a file downloaded from the Brother support website (For Windows)
10.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
11.
Can I print from and scan to iPhone, iPod touch and iPad?
12.
The scan quality is poor.
13.
My computer does not recognize the scanner when it is connected via the USB cable.
14.
What driver package format is supported by my Linux distribution?
15.
My scanner is connected but it will not feed my document or do anything else.
16.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
17.
Install PaperPort™ 12SE onto Windows 10.
18.
Colors in the scanned image are dark.
19.
Can I print from or scan to Android™ Smartphone?
20.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
21.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
22.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
23.
Uninstall the scanner drivers (OS X 10.10 or greater).
24.
Uninstall the Button Manager (Windows).
25.
Paper suitable for scanning
26.
Windows 10 Support Information
27.
I cannot install the scanner drivers.
28.
Uninstall the scanner driver (Windows).
29.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
30.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?