FAQs & Troubleshooting
Popular |
DS-610
54 Results
1.
Install the scanner driver (For Windows)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
4.
When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
5.
How to identify your Operating System (OS).
6.
I cannot save a file downloaded from the Brother support website (For Windows)
7.
I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
8.
When I calibrate I get a "White-only" calibration message.
9.
The scanner is connected but it will not feed paper or do anything else. (For Windows)
10.
I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
11.
Install the DSmobile Scan application. (For Windows users only)
12.
When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
13.
Can I print from or scan to Android™ Smartphone?
14.
Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
15.
Download a file from the "Downloads" section and save it to Windows 8 computer.
16.
I do not have or lost the black and white calibration sheet.
17.
I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
18.
Clean the scanner. (For Macintosh)
19.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
20.
I cannot open the scanned document (For Windows).
21.
Can I print from and scan to iPhone, iPod touch and iPad?
22.
My unit has no power.
23.
File size of the scanned document.
24.
What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
25.
What kind of software can I use with my scanner?
26.
Insert documents for scanning.
27.
Scan a document in Windows 8 and Windows 10.
28.
Install Presto!® BizCard® onto Windows 10.
29.
Calibrate your scanner. (For Windows)
30.
I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).