MFC-J4310DW FAQs & Troubleshooting MFC-J4310DW Not your product? Sort by: Updated Date Popularity 3 Results 1. 03/26/2015 I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions) 2. 03/26/2015 The scanner cover support has come off. (With Video Instructions) 3. 02/27/2015 Paper Jam (With Video Instructions) Video FAQs FAQs & Troubleshooting