MFC-J2310 FAQs & Troubleshooting MFC-J2310 Not your product? Sort by: Updated Date Popularity 4 Results 1. 03/06/2013 I am having a problem receiving faxes. 2. 29/05/2013 I cannot receive a color fax. 3. 25/04/2013 I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. 4. 02/10/2012 Why doesn't the machine answer when receiving a call? Fax FAQs & Troubleshooting