1. 22/08/2022

I keep getting the error message "Authenticate Err (Authentication error)".

2. 17/05/2013

How do I clear the message "No Paper" from the display?

3. 27/03/2013

I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.

4. 27/03/2012

I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.

5. 26/01/2012

I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.

6. 22/09/2011

Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?

7. 25/03/2010

When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".

8. 25/12/2009

How can I clear the "Scanner Locked" error message?

9. 16/07/2009

All the covers on the Brother machine are securely closed, however the message "Cover is Open" is displayed on the LCD. How do I clear this message?

10. 29/01/2009

How do I clear the message "Document Jam" from the LCD display?

11. 29/01/2009

How do I clear the message "Jam Duplex" from the LCD?

12. 29/01/2009

How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?

13. 10/01/2008

When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?