1. 10/04/2023

The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)

2. 07/04/2023

The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.

3. 17/03/2023

I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.

4. 17/03/2023

I can print but cannot scan via network. (For Windows)

5. 12/07/2022

I keep getting the error message "Authenticate Err (Authentication error)".

6. 30/06/2022

I can print but cannot scan via network. (For Mac)

7. 14/04/2022

I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.

8. 19/03/2021

I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)

9. 21/01/2019

When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.

10. 14/11/2018

I am sharing my Brother machine. I can print but cannot scan.

11. 25/01/2018

I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.

12. 07/04/2017

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

13. 25/03/2016

When I try to scan the document, the scanner application crashes. (OS X 10.11)

14. 24/03/2016

When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".

15. 24/03/2016

I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)

16. 24/03/2016

I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.

17. 24/03/2016

I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.

18. 18/11/2015

On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.