FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfcj6710dw_all.jpg)
MFC-J6710DW
390 Results
1.
Ink Absorber Full
2.
Paper Jam
3.
How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
4.
One or more of my colors are not printing (blank).
5.
What is Brother iPrint&Scan?
6.
I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
7.
Load A3 or ledger paper and program my Brother machine to print on it.
8.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
9.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
10.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
11.
I cannot remove red-eye.
12.
Cover is Open
13.
How do I load paper?
14.
I still receive the error message "Paper Jam" after I removed the jammed paper.
15.
Can I print from and scan to iPhone, iPod touch and iPad?
16.
Scan multiple pages into one file instead of each scan being saved as a separate file.
17.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
18.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
19.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
20.
Out of Fax Memory
21.
The printer status is Offline or Paused.
22.
Print using only the black ink cartridge when the Color cartridges have run out.
23.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
24.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
25.
How do I factory reset the network settings?
26.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
27.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
28.
Make copies on Ledger paper?
29.
The edge of glossy paper is smudged.
30.
Paper jams or ink trace (smudges) occur when feeding A3 paper.