FAQs & Troubleshooting
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MFC-9970CDW
384 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Load paper in the paper tray
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
5.
What is Brother iPrint&Scan?
6.
Can I print from or scan to Android™ Smartphone?
7.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
8.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
9.
Can I print from and scan to iPhone, iPod touch and iPad?
10.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
11.
Scan Unable xx
12.
Replace Parts
13.
Jam Rear
14.
Jam MP Tray
15.
White streaks or bands down the page
16.
Replace Toner
17.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
18.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
19.
Duplex Disabled
20.
Set the Brother machine to prevent public access to certain features
21.
Adjust color settings by using the custom setting in the printer driver
22.
Poor fixing
23.
Replace Belt
24.
Colored lines across the page
25.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
26.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
27.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
28.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
29.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
30.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.