FAQs & Troubleshooting
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DCP-J100
185 Results
1. 02/06/2025
(Video) Check the firmware version.
2. 16/04/2025
Scan a document using Brother iPrint&Scan. (macOS only)
3. 16/04/2025
Where can I download Brother iPrint&Scan application for Mac?
4. 16/04/2025
I cannot print from my computer via USB.
5. 13/12/2024
How to identify your Operating System (OS).
6. 28/11/2024
I cannot install the printer driver or print in Windows 11.
7. 01/08/2024
Paper Jam
8. 05/06/2024
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
9. 31/01/2024
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
10. 17/11/2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
11. 10/08/2023
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
12. 27/06/2023
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
13. 27/06/2023
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
14. 06/06/2023
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
15. 06/06/2023
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
16. 01/06/2023
Delete print jobs from the print queue.
17. 07/04/2023
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
18. 27/03/2023
"Offline" appears on the Status Monitor.
19. 27/03/2023
Change the printer driver settings (Windows/macOS)
20. 27/03/2023
The printer status is Offline or Paused.
21. 24/03/2023
Open the Status Monitor
22. 17/03/2023
Open the "Scanners and Cameras" and Properties.
23. 15/02/2023
Install the built-in drivers (For Windows 8 and Windows 10)
24. 14/02/2023
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
25. 14/02/2023
When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
26. 19/12/2022
Cannot Detect Ink Volume
27. 19/12/2022
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
28. 19/12/2022
Can third party ink be used to refill the ink cartridges?
29. 13/12/2022
Is there a way to view how much ink is remaining?
30. 26/09/2022
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".