FAQs & Troubleshooting
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31.
Enable or disable the Brother machine's USB interface.
32.
Scan a document using Brother iPrint&Scan. (Windows, macOS)
33.
Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
34.
Scan error due to length, reduce length
35.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
36.
My scanned image is missing.
37.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
38.
Duplex (two-sided) scan
39.
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
40.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
41.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
42.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
43.
Your Scanner Cannot Be Detected on the Network During Installation
44.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
45.
The scan result of thick documents is enlarged or its bottom part is cut off.
46.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
47.
Changing scan settings in ControlCenter.
48.
Check the firmware version.
49.
Load Documents
50.
Download a file from the "Downloads" section and save it to Windows 8 computer.
51.
Open the Control Panel (For Windows)
52.
Scan and save a document in PDF format for Windows (Scan to File)
53.
I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
54.
Unusable Device
55.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
56.
The BRAdmin Professional software is not able to locate the Brother machine on my network.
57.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
58.
Uninstall the Brother Software and Drivers (Windows)
59.
What is the default password for my Brother machine?
60.
I cannot install the scanner driver in Ubuntu 21.04. (Linux)