FAQs & Troubleshooting
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MFC-J3930DW
337 Results
31.
Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
32.
Check the firmware version.
33.
Printing/ Scanning with a mobile device
34.
What is Brother iPrint&Scan?
35.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
36.
Load Photo Paper in Paper Tray #1
37.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
38.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
39.
When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
40.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
41.
Add your Brother machine with AirPrint (macOS)
42.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
43.
Change the Print Setting Options When Having Printing Problems
44.
Correct the Paper Feed to Clear Vertical Lines
45.
Check the Print Alignment from Your Brother Machine
46.
How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
47.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
48.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
49.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
50.
I still receive the error message "Paper Jam" after I removed the jammed paper.
51.
What is AirPrint?
52.
Change the printer driver settings (Windows/macOS)
53.
One or more of my colors are not printing (blank).
54.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
55.
Improve poor print quality.
56.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
57.
Use the Network Connection Repair Tool (Windows)
58.
Send a fax using PC-FAX with LPD/LPRng (Linux)
59.
Load Envelopes in Paper Tray #1
60.
Set the Date and Time Using Web Based Management