FAQs & Troubleshooting
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ADS-2100
69 Results
31. 01/29/2019
Uninstall Scan-key-tool. (Linux)
32. 12/20/2018
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
33. 09/19/2018
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
34. 03/05/2018
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
35. 04/07/2017
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
36. 07/29/2016
My Brother machine sound level is high while scanning documents.
37. 03/25/2016
When I try to scan the document, the scanner application crashes. (OS X 10.11)
38. 03/25/2016
Download a file from the "Downloads" section and save it to Windows 8 computer.
39. 03/25/2016
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
40. 03/25/2016
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
41. 03/25/2016
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
42. 03/25/2016
Can I print from and scan to iPhone, iPod touch and iPad?
43. 03/24/2016
In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
44. 03/23/2016
I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
45. 02/02/2016
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
46. 01/06/2016
Windows 10 Support Information
47. 11/18/2015
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
48. 06/23/2015
Paper suitable for scanning
49. 05/08/2015
Changing scan settings in ControlCenter.
50. 11/27/2014
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
51. 11/20/2014
How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
52. 09/12/2014
Out of Memory
53. 09/12/2014
Multifeed
54. 02/20/2014
What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
55. 04/18/2013
A horizontal line appears at the top of the scanned image.
56. 12/17/2012
Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
57. 09/18/2012
Clean the Separation Pad
58. 09/18/2012
Clean the Pick-up Roller
59. 09/18/2012
Cover is Open
60. 09/18/2012
Document Jam