MFC-J265W FAQs & Troubleshooting MFC-J265W Not your product? Sort by: Updated Date Popularity 4 Results 1. 02/11/2021 I am having an issue receiving faxes. 2. 05/29/2013 I cannot receive a color fax. 3. 04/25/2013 I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do? 4. 05/11/2012 Why doesn't the machine answer when receiving a call? Fax FAQs & Troubleshooting