FAQs & Troubleshooting
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MFC-9420CN
298 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Printouts have wrinkles or creases.
3.
The image is ghosted.
4.
How do I reset the printer settings to the default settings?
5.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
6.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
7.
Scan and save a document in PDF format (Scan to File)
8.
Why does my Brother machine make a clunking noise when powered on or printing?
9.
White streaks or bands appears down the page.
10.
Dirty spots are printed.
11.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
12.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
13.
I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
14.
"Document Jam" error appears on the LCD. What should I do?
15.
"Paper Jam B" error appears on the LCD. What should I do?
16.
Can I print from or scan to Android™ Smartphone?
17.
Can I print from and scan to iPhone, iPod touch and iPad?
18.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
19.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
20.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
21.
Color around the edge of printing is incorrect.
22.
Scan multiple pages into one file instead of each scan being saved as a separate file.
23.
How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
24.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
25.
What kind of memory can I use?
26.
"Paper Jam C" error appears on the LCD. What should I do?
27.
I cannot save a file downloaded from the Brother support website (For Windows)
28.
Delete print jobs from the print queue.
29.
When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
30.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?