FAQs & Troubleshooting
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MFC-8380DN
324 Results
1.
All black
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
4.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
5.
Ghost
6.
Pre-Required Procedures (Linux)
7.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
8.
Which E-mail packages are compatible with ControlCenter3?
9.
White lines down the page
10.
Gray background
11.
Faint
12.
How do I install the Optional Tray Unit?
13.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
14.
I cannot send a fax using PC-FAX (Windows 10)
15.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
16.
Can I use AirPrint with my Brother machine?
17.
Can I print from or scan to Android™ Smartphone?
18.
Can I print from and scan to iPhone, iPod touch and iPad?
19.
How do I adjust my Brother machine's tray use for copying, faxing, and printing?
20.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
21.
Select automatic 2-sided(duplex) or booklet print using my Windows computer.
22.
Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
23.
When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
24.
Wrinkles or creases
25.
Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
26.
What is the BRAdmin Professional software used for?
27.
Print on labels and envelopes from the MP tray.
28.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
29.
When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
30.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.