FAQs & Troubleshooting
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MFC-215C
239 Results
1.
The printer status is Offline or Paused.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
4.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
5.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
6.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
7.
When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
8.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
9.
Can I print from or scan to Android™ Smartphone?
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
Scan multiple pages into one file instead of each scan being saved as a separate file.
12.
One or more of my colors are not printing (blank). What can I do?
13.
My FAX/MFC will not Dial. Why?
14.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
15.
I'm using Macintosh®. What are the settings in the Scanner window used for?
16.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
17.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
18.
The edge of glossy paper is smudged.
19.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
20.
Which E-mail packages are compatible with ControlCenter3?
21.
What is Distinctive Ring and how do I program it?
22.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
23.
Scan and save a document in PDF format (Scan to File)
24.
Can I use voice mail on the same line as my Brother machine?
25.
When I print images, the quality is not good (Linux)
26.
ControlCenter3 displays a blank screen at startup (Windows)
27.
Change the printer driver settings (Windows/macOS)
28.
How do I clear Machine Error 46?
29.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
30.
I replaced my ink cartridge but the LCD is still displaying "Near Empty".