DCP-J4120DW FAQs & Troubleshooting DCP-J4120DW Not your product? Sort by: Updated Date Popularity 2 Results 1. 30/05/2014 I still receive the error message "Paper Jam" after I removed the jammed paper. 2. 26/05/2014 Paper Jam Paper Feed / Paper Jam FAQs & Troubleshooting