FAQs & Troubleshooting
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111 Results
1. 04/07/2024
Scan a document using Brother iPrint&Scan. (Windows, macOS)
2. 27/06/2024
The scanning speed is slow when scanning from my machine. (Windows)
3. 13/06/2024
My Brother machine is unresponsive.
4. 22/05/2024
(Video) Update the Driver or Firmware for your Brother machine
5. 14/02/2024
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
6. 10/01/2024
What is the default password for my Brother machine?
7. 17/11/2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
8. 25/08/2023
How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
9. 25/08/2023
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
10. 27/03/2023
A gray line or margin appears on the side of the scanned document.
11. 24/03/2023
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
12. 17/03/2023
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
13. 17/03/2023
Open the "Scanners and Cameras" and Properties.
14. 17/03/2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
15. 15/02/2023
Configuring frequently-used scan settings on your computer.
16. 15/02/2023
Can not scan a long document.
17. 15/02/2023
Duplex (two-sided) scan
18. 15/02/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
19. 14/02/2023
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
20. 14/02/2023
Scan and save a document in PDF format for Windows (Scan to File)
21. 14/02/2023
Scan a document in Windows 8 and Windows 10.
22. 13/12/2022
How to identify your Operating System (OS).
23. 21/09/2022
Check the firmware version.
24. 01/09/2022
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
25. 01/09/2022
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
26. 28/07/2022
Update the Driver or Firmware for your Brother machine
27. 23/06/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
28. 20/04/2022
Uninstall the Brother Software and Drivers (Windows)
29. 14/04/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
30. 11/04/2022
Wireless setup is requesting a WPS PIN to complete the setup