FAQs & Troubleshooting
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35 Results
1. 30/04/2025
I cannot set up my machine using Brother Mobile Connect app. (Android™)
2. 16/04/2025
Where can I download Brother iPrint&Scan application for Mac?
3. 11/03/2025
What is the default password for my Brother machine?
4. 03/03/2025
What is the default password for my BRAdmin, Remote Setup or Web Based Management?
5. 19/12/2024
What is Power PDF?
6. 13/12/2024
How to identify your Operating System (OS).
7. 28/11/2024
The LCD displays an error code when I use Web icon (Brother Web Connect).
8. 27/06/2024
The scanning speed is slow when scanning from my machine. (Windows)
9. 26/12/2023
I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
10. 13/12/2023
Set up your Brother machine on a wireless network. (Windows/macOS)
11. 30/11/2023
Install the Output Tray
12. 30/11/2023
Discover the MAC address of the Brother network card
13. 29/11/2023
My PC does not have a USB port or the USB cable and USB port shape are different.
14. 06/06/2023
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
15. 06/06/2023
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
16. 23/01/2023
Update the Driver or Firmware for your Brother machine
17. 22/08/2022
Configure the Scan to Email Feature (Linux)
18. 23/06/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
19. 20/04/2022
Uninstall the Brother Software and Drivers (Windows)
20. 14/04/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
21. 11/04/2022
Wireless setup is requesting a WPS PIN to complete the setup
22. 24/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
23. 10/03/2022
Check your machine's IP Address or Node Name
24. 29/11/2021
A security warning appears when accessing Web Based Management via HTTPS.
25. 29/11/2021
When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
26. 12/10/2021
I cannot install Brother drivers on Debian 10 or later (Linux)
27. 29/07/2021
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
28. 06/07/2020
Change the brscan5 scan settings using XSane (Linux)
29. 06/07/2020
Important points for specifying the scan area (Linux)
30. 06/07/2020
What driver package format is supported by my Linux distribution?