MFC-J4620DW FAQs & Troubleshooting MFC-J4620DW Not your product? Sort by: Updated Date Popularity 3 Results 1. 17/04/2015 Document Jam (With Video Instructions) 2. 27/02/2015 Paper Jam (With Video Instructions) 3. 30/05/2014 I still receive the error message "Paper Jam" after I removed the jammed paper. Paper Feed / Paper Jam FAQs & Troubleshooting