FAQs & Troubleshooting
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MFC-J2310
371 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Can I print from or scan to Android™ Smartphone?
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
6.
Paper Jam (With Video Instructions)
7.
The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
8.
Printing/ Scanning with the Cloud
9.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
10.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
11.
I cannot install Brother drivers on Debian 10 or later (Linux)
12.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
13.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
14.
The printer status is Offline or Paused.
15.
Replace Ink
16.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
17.
Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
18.
Printing/ Scanning with a mobile device
19.
What is Brother iPrint&Scan?
20.
Ink Absorber Full
21.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
22.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
23.
What driver package format is supported by my Linux distribution?
24.
I cannot print using my Brother machine on a wireless network (Windows)
25.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
26.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
27.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
28.
Cannot Detect
29.
No Paper Fed
30.
Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.