FAQs & Troubleshooting
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MFC-9970CDW
387 Results
1.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
2.
Turn the Toner Save mode on or off
3.
Can I print from or scan to Android™ Smartphone?
4.
Change the printer driver settings (Windows/macOS)
5.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
8.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
9.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
10.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
11.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
12.
Carry out calibration to improve the color density
13.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
14.
Jam MP Tray
15.
Check the firmware version.
16.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
17.
Open the "Scanners and Cameras" and Properties.
18.
Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
19.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
20.
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
21.
Offset image
22.
Clean the scanner to improve the copy or fax quality (video instructions available)
23.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
24.
What is Brother iPrint&Scan?
25.
Can I print from and scan to iPhone, iPod touch and iPad?
26.
No Tray
27.
Small Paper
28.
Curled or wavy
29.
Can I print from DOS applications?
30.
Load paper in the paper tray