1.

Scan and save a document in PDF format (Scan to File)

2.

My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)

3.

I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?

4.

Discover the MAC address of the Brother network card

5.

I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?

6.

Why doesn't the machine answer when receiving a call?

7.

Why do the color ink cartridges run out of ink even though I never or rarely print in color?

8.

Pre-Required Procedures (Linux)

9.

The printer status is Offline or Paused.

10.

Can I use voice mail on the same line as my Brother machine?

11.

One or more of my colors are not printing (blank). What can I do?

12.

I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?

13.

I am having issues with the paper feed. What can I do?

14.

When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?

15.

I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.

16.

What does "NG" or "ERROR" on the Transmission Verification Report mean?

17.

ControlCenter3 displays a blank screen at startup (Windows)

18.

Download a file from the "Downloads" section and save it to Windows 8 computer.

19.

I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.

20.

I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.

21.

Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)

22.

When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?

23.

When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?

24.

What kind of Media Adapter can I use?

25.

The link icon for Outlook Express is not displayed in PaperPort®. What should I do?

26.

I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™,  Secure Digital™ card is installed into the media slot. What can I do?

27.

How do I factory reset the print server?

28.

The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)

29.

The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)

30.

When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".