FAQs & Troubleshooting
Latest |

Innov-is M380D
181 Results
1. 06/03/2025
Bobbin thread does not wind neatly on the bobbin.
2. 06/03/2025
Fabric does not feed through the machine.
3. 04/03/2025
The stitch is not sewn correctly
4. 28/02/2025
The fabric feeds in the opposite direction.
5. 28/02/2025
Cannot thread the needle.
6. 19/02/2025
High-pitched sound while embroidering
7. 19/02/2025
High-pitched sound while sewing
8. 28/01/2025
How to connect your machine and transfer data to Artspira
9. 28/01/2025
M4345001 appears on the Artspira app screen.
10. 28/01/2025
There is no machine that can be transferred
11. 28/01/2025
M4341001 appears on the Artspira app screen.
12. 28/01/2025
Introducing the Brother Artspira application
13. 26/11/2024
[Embroidery machine users] How to retrieve the data transferred from Artspira
14. 30/08/2024
List of Error Messages for Artspira app (M#######/E#####)
15. 12/07/2024
"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
16. 12/07/2024
Combination of fabric, thread and needle
17. 12/07/2024
"The "Start/Stop" button does not operate with the foot controller attached. Remove the foot controller." appears on the LCD.
18. 28/06/2024
"Preventive maintenance is recommended." ppears on the LCD.
19. 18/04/2024
Tutorial videos on how to use the machine [Video instructions]
20. 12/03/2024
Stitches are skipped
21. 22/02/2024
Fabric puckers
22. 06/02/2024
I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
23. 02/02/2024
How to set up the wireless network connection with the wizard on the machine
24. 15/01/2024
How to update your machine software by downloading the update file directly to your machine using a wireless network
25. 11/12/2023
E92001 appears on the Artspira app screen.
26. 28/08/2023
E96001 appears on the Artspira app screen.
27. 28/08/2023
M5613201 appears on the Artspira app screen.
28. 28/08/2023
M5612301 appears on the Artspira app screen.
29. 23/06/2023
M1332002 appears on the Artspira app screen.
30. 24/05/2023
How do I sew hook-and-loop fasteners(hook-and-loop tapes)?