1. 06/03/2025

Bobbin thread does not wind neatly on the bobbin.

2. 28/02/2025

Cannot thread the needle.

3. 19/02/2025

High-pitched sound while embroidering

4. 12/07/2024

"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?

5. 12/03/2024

Stitches are skipped

6. 22/02/2024

Fabric puckers

7. 02/05/2023

Where do I put the oil in my machine?

8. 25/01/2023

"USB media error" message appears on the LCD. What does it mean?

9. 16/06/2022

Needle breaks.

10. 10/06/2022

How do I adjust thread tension for embroidering?

11. 10/06/2022

Upper thread breaks.

12. 06/06/2022

How do I hoop the fabric in the embroidery frame?

13. 02/06/2022

Bobbin thread breaks

14. 25/04/2022

Tutorial videos on how to use the machine [Video instructions]

15. 09/08/2018

The needle contacts the needle plate.

16. 14/02/2018

"Not enough available memory to save." message appears on the LCD. What does it mean?

17. 21/07/2017

"F**" appears on the LCD. What does it mean?

18. 21/07/2017

"Cannot recognize the data for the selected pattern. The data may be corrupted. Please turn off the power and turn on again." message appears on the LCD. What does it mean?

19. 21/07/2017

"The bobbin thread is almost empty." message appears on the LCD. What does it mean?

20. 16/02/2017

When I create an embroidery pattern design on PE-DESIGN(PE-DESIGN, PE-DESIGN Lite, or PED-Basic), what Design Page Size is my sewing machine?

21. 01/12/2016

When the thread became tangled under the bobbin winder seat

22. 07/10/2016

How do I remove or attach the presser foot ?

23. 29/07/2016

"Pattern extends to the outside of embroidery frame. Add no additional characters." message appears on the LCD. What does it mean?

24. 29/07/2016

"OK to recall and resume previous memory?" message appears on the LCD. What does it mean?

25. 29/07/2016

"There is a pattern included that cannot be saved to USB media. Save the pattern in the machine's memory." message appears on the LCD. What does it mean?

26. 29/07/2016

"Selected pattern field extends to the outside of the embroidery frame." message appears on the LCD. What does it mean?

27. 29/07/2016

"Pattern extends to the outside of embroidery frame. This function cannot be used at this time." message appears on the LCD. What does it mean?

28. 29/07/2016

"Cannot change the font since some letters are not included to the selected font." message appears on the LCD. What does it mean?

29. 29/07/2016

"Pattern extends to the outside of embroidery frame." message appears on the LCD. What does it mean?

30. 29/07/2016

"A malfunction occurred. Turn the machine off, then on again." message appears on the LCD. What does it mean?