FAQs & Troubleshooting
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1.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
2.
Configuring frequently-used scan settings on your computer.
3.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
4.
Replace Pad
5.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
6.
Changing scan settings in ControlCenter.
7.
Paper suitable for scanning
8.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
9.
The LCD displays an error code when I use Web icon (Brother Web Connect).
10.
Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
11.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
12.
Duplex (two-sided) scan
13.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
14.
Scanning with the Cloud
15.
Clean the Separation Pad
16.
What driver package format is supported by my Linux distribution?
17.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
18.
Download a file from the "Downloads" section and save it to Windows 8 computer.
19.
What is Brother iPrint&Scan?
20.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
21.
Scan and save documents to the Android™ mobile devices using my Brother machine.
22.
How to identify your Operating System (OS).
23.
What is Brother Web Connect?
24.
I cannot connect my machine to the wireless network.
25.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
26.
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
27.
Check your machine's IP Address or Node Name
28.
Important points for specifying the scan area (Linux)
29.
Install Presto!® BizCard® onto Windows 10.
30.
How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?