FAQs & Troubleshooting
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105 Results
1.
Easy Scan to E-mail
2.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
3.
What is Brother iPrint&Scan?
4.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
5.
Document Jam/ Too Long
6.
Printing/ Scanning with a mobile device
7.
Multifeed
8.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
9.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
10.
Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
11.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
12.
Scanning with the Cloud
13.
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
14.
Scan and save documents to the Android™ mobile devices using my Brother machine.
15.
Open the "Scanners and Cameras" and Properties.
16.
What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
17.
Scan documents longer than 14 inches (35.5 cm) using ControlCenter
18.
Unable to Scan XX
19.
Can I print from and scan to iPhone, iPod touch and iPad?
20.
Unusable Device
21.
What driver package format is supported by my Linux distribution?
22.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
23.
Changing scan settings in ControlCenter.
24.
Scan from the Brother iPrint&Scan application using Windows Phone.
25.
Download a file from the "Downloads" section and save it to Windows 8 computer.
26.
What is Brother Web Connect?
27.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
28.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
29.
Discover the MAC address of the Brother network card
30.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)