FAQs & Troubleshooting
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ADS-2100
69 Results
1.
Replace Roller
2.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
3.
Replace Pad
4.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
5.
Changing scan settings in ControlCenter.
6.
How can I scan and save documents to the Android™ mobile devices using my Brother machine?
7.
I cannot save a file downloaded from the Brother support website (For Windows)
8.
What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
9.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
10.
Open the "Scanners and Cameras" and Properties.
11.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
12.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
13.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
14.
Duplex (two-sided) scan
15.
Unusable Device
16.
Scan a document in Windows 8 and Windows 10.
17.
How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
18.
Scan documents longer than 14 inches (35.5 cm) using ControlCenter
19.
A horizontal line appears at the top of the scanned image.
20.
The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
21.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
22.
Can I print from and scan to iPhone, iPod touch and iPad?
23.
Cover is Open
24.
Clean the scanner
25.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
26.
Configuring frequently-used scan settings on your computer.
27.
Open the Control Panel (For Windows)
28.
Multifeed
29.
Can I scan to an Android™ Smartphone?
30.
What driver package format is supported by my Linux distribution?