FAQs & Troubleshooting
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DCP-585CW
288 Results
121.
The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
122.
Locate files scanned with ControlCenter3 (For Windows)
123.
Discover the MAC address of the Brother network card
124.
Change the printer driver settings (Windows/macOS)
125.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
126.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
127.
Wrong Paper Size
128.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
129.
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
130.
I cannot remove red-eye.
131.
What is Infrastructure mode?
132.
What is Ad-hoc mode?
133.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
134.
What is SecureEasySetup™, Wi-Fi Protected Setup (PBC*)or AOSS™?
135.
Which E-mail packages are compatible with ControlCenter3?
136.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
137.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
138.
Scan a document in Windows 8 and Windows 10.
139.
When I print, the pages are smudged with ink. What should I do?
140.
Where is the USB port on the machine?
141.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
142.
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
143.
I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
144.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
145.
Uninstall the Brother Software and Drivers (Windows)
146.
I'm unable to access the memory (media) card in the media slot. What can I do?
147.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
148.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
149.
Configure the Scan to Email Feature (Linux)
150.
I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)