FAQs & Troubleshooting
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DCP-J100
183 Results
31.
Ink Absorber Full
32.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
33.
Open the Control Panel (For Windows)
34.
Wrong Ink Color
35.
Unable to Print 7X
36.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
37.
Scan multiple pages into one file instead of each scan being saved as a separate file.
38.
I cannot make borderless prints.
39.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
40.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
41.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
42.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
43.
Wrong Paper Size
44.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
45.
In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
46.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
47.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
48.
Download a file from the "Downloads" section and save it to Windows 8 computer.
49.
After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
50.
Locate files scanned with ControlCenter2 (For Macintosh)
51.
Where is the USB port on the machine?
52.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
53.
Make a two-sided copy of an ID card.
54.
Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
55.
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
56.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
57.
I installed scan-key-tool, but it does not work. (Linux)
58.
Important points for specifying the scan area (Linux)
59.
Install the built-in drivers (For Windows 8 and Windows 10)
60.
Unable to Scan AX