FAQs & Troubleshooting
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MFC-8370DN
322 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
What is Brother iPrint&Scan?
4.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
5.
Wrinkles or creases
6.
Black lines down the page
7.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
10.
Black toner marks across the page
11.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
12.
How do I adjust my Brother machine's tray use for copying, faxing, and printing?
13.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
14.
Faint
15.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
16.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
17.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
18.
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
19.
Pre-Required Procedures (Linux)
20.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
21.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
22.
I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
23.
Can I print from or scan to Android™ Smartphone?
24.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
25.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
26.
White lines down the page
27.
Gray background
28.
Ghost
29.
All black
30.
Use the Universal Printer Driver for PCL