1.

The printer status is Offline or Paused.

2.

Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.

3.

The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)

4.

Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.

5.

My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)

6.

Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)

7.

Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.

8.

The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.

9.

Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.

10.

How do I install the Optional Tray Unit?

11.

I cannot print using my Brother machine on a wired network. (Windows/macOS)

12.

The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)

13.

I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.

14.

Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?

15.

What kind of paper can I use?

16.

Install the built-in drivers (For Windows 8 and Windows 10)

17.

Can I print from and scan to iPhone, iPod touch and iPad?

18.

The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.

19.

I cannot save a file downloaded from the Brother support website (For Windows)

20.

The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).

21.

Delete print jobs from the print queue.

22.

Download a file from the "Downloads" section and save it to Windows 8 computer.

23.

What is Brother iPrint&Scan?

24.

How to identify your Operating System (OS).

25.

The paper is skewed when it's printed.

26.

The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?

27.

Printouts (envelopes) have creases.

28.

My Antivirus Software gives a warning message during the installation of Web BRAdmin.

29.

Open the Control Panel (For Windows)

30.

What is the Network Shared printing?