FAQs & Troubleshooting
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91 Results
31.
Scan Unable
32.
Scan and save a document in PDF format for Windows (Scan to File)
33.
Card Jam
34.
Can not scan a long document.
35.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
36.
Duplex (two-sided) scan
37.
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
38.
Document Jam
39.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
40.
The BRAdmin Professional software is not able to locate the Brother machine on my network.
41.
What is the default password for my Brother machine?
42.
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
43.
Change the brscan5 scan settings using XSane (Linux)
44.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
45.
(Video) Update the Driver or Firmware for your Brother machine
46.
If You Want to Check that Your Network Devices are Working Correctly
47.
The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
48.
Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
49.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
50.
Enable the Brother machine's network interface.
51.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
52.
Download a file from the "Downloads" section and save it to Windows 8 computer.
53.
Replace Pick up roller
54.
Discover the MAC address of the Brother network card.
55.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
56.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
57.
I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
58.
Uninstall the Brother Software and Drivers (Windows)
59.
The scanning speed is slow when scanning from my machine. (Windows)
60.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)