FAQs & Troubleshooting
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MFC-J3720
243 Results
1. 16/04/2025
Scan a document using Brother iPrint&Scan. (macOS only)
2. 16/04/2025
Where can I download Brother iPrint&Scan application for Mac?
3. 16/04/2025
I cannot print using my Brother machine on a wired network. (Windows/macOS)
4. 16/04/2025
I cannot print from my computer via USB.
5. 15/04/2025
I can print but cannot scan via network. (For Mac)
6. 03/03/2025
(Video Library) Set up your product
7. 03/03/2025
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
8. 05/02/2025
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
9. 13/12/2024
How to identify your Operating System (OS).
10. 28/11/2024
I cannot install the printer driver or print in Windows 11.
11. 24/10/2024
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
12. 15/10/2024
I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
13. 19/06/2024
I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
14. 05/06/2024
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
15. 31/01/2024
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
16. 17/11/2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
17. 29/08/2023
Verify if the Brother machine has a dial tone.
18. 10/08/2023
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
19. 27/06/2023
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
20. 27/06/2023
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
21. 08/06/2023
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
22. 06/06/2023
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
23. 06/06/2023
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
24. 01/06/2023
Add your Brother machine with AirPrint (macOS)
25. 01/06/2023
Delete print jobs from the print queue.
26. 10/04/2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
27. 07/04/2023
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
28. 07/04/2023
I cannot print using my Brother machine on a wireless network (Windows)
29. 27/03/2023
"Offline" appears on the Status Monitor.
30. 27/03/2023
Install the built-in drivers (For Windows 8 and Windows 10)