FAQs & Troubleshooting
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MFC-J3720
241 Results
31.
What is AirPrint?
32.
How to identify your Operating System (OS).
33.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
34.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
35.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
36.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
37.
Load envelopes
38.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
39.
I cannot print using my Brother machine on a wireless network (Windows)
40.
I cannot save a file downloaded from the Brother support website (For Windows)
41.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
42.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
43.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
44.
Load paper in the paper tray #2
45.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
46.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
47.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
48.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
49.
Add your Brother machine with AirPrint (macOS)
50.
I cannot print using my Brother machine on a wireless network (Mac)
51.
Connect your Brother machine to your mobile device via a wireless router or access point.
52.
"Offline" appears on the Status Monitor.
53.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
54.
Download a file from the "Downloads" section and save it to Windows 8 computer.
55.
Loading paper in the manual feed slot.
56.
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
57.
High Temperature
58.
I can print but cannot scan via network. (For Mac)
59.
Cover is Open
60.
Where is the USB port on the machine?