FAQs & Troubleshooting
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DCP-7010
236 Results
1.
Load paper.
2.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
5.
Scan and save a document in PDF format (Scan to File)
6.
What are the recommended specifications for the paper I should use on my product?
7.
When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
8.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
9.
Can I print using the IPP protocol on Windows XP?
10.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
11.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
12.
I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
13.
"Paper Jam Rear" error appears on the LCD. What should I do?
14.
What driver package format is supported by my Linux distribution?
15.
Load envelopes, labels, or thick paper into the manual feed slot.
16.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
17.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
18.
Delete print jobs from the print queue.
19.
How to identify your Operating System (OS).
20.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
21.
I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
22.
Windows 10 Support Information
23.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
24.
Can I print from or scan to Android™ Smartphone?
25.
Can I print from and scan to iPhone, iPod touch and iPad?
26.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
27.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
28.
I cannot print from my computer via network. (For Macintosh)
29.
The printer status is Offline or Paused.
30.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.