FAQs & Troubleshooting
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PT-9700PC
164 Results
1.
How do I transfer label or slip templates?
2.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
3.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
4.
Where can I find my Brother printer's serial number?
5.
The paper settings specified from the server computer are not reflected on the client computer.
6.
Where can I download the latest P-touch Editor for Mac?
7.
How to identify your Operating System (OS) for Windows or Mac
8.
I cannot save a file downloaded from the Brother support website (For Windows)
9.
Installing the LPR driver and CUPS wrapper driver (Linux®)
10.
I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
11.
Can I print from any software other than P-touch Editor? (for Windows)
12.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
13.
I can no longer print from my computer, even though I was able to print previously.
14.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
15.
I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
16.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
17.
How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
18.
(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
19.
How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
20.
(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
21.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
22.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
23.
Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
24.
Some of the print options in OpenOffice do not work. (Linux®)
25.
Adding a custom media size for continuous tape / roll (Linux®)
26.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
27.
I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
28.
I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
29.
How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
30.
How to make a label with a barcode (P-touch Editor 5.0 for Mac)