FAQs & Troubleshooting
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DCP-J100
183 Results
31.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
32.
Unable to Print 5X
33.
Can I print from or scan to Android™ Smartphone?
34.
Scan multiple pages into one file instead of each scan being saved as a separate file.
35.
Print using only the black ink cartridge when the Color cartridges have run out.
36.
When I print, the pages are smudged with ink.
37.
Out of Memory
38.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
39.
Make a two-sided copy. (Duplex)
40.
In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
41.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
42.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
43.
The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
44.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
45.
Scan a document using Brother iPrint&Scan. (macOS only)
46.
I cannot save a file downloaded from the Brother support website (For Windows)
47.
A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
48.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
49.
Delete print jobs from the print queue.
50.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
51.
Unable to Print 7X
52.
High Temperature
53.
I cannot print from my computer via USB.
54.
Ink Low
55.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
56.
Wrong Paper Size
57.
My Brother machine feeds multiple sheets of paper at a time.
58.
Can third party ink be used to refill the ink cartridges?
59.
I cannot install Brother drivers on Debian 10 or later (Linux)
60.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)